Quickinterventions - Preventive maintenance - Technical expertise

Dimix Service Team

At Dimix, service doesn't stop after installation. Our Service Team keeps your production running - with quick interventions, preventive maintenance and technical expertise.

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What you can expect from us

Fast response times
Targeted problem solving
Proactive follow-up

What our service team does

Installation and commissioning of printing and cutting solutions
Operator & workflow training
Periodic and preventive maintenance
On-site or remote troubleshooting
Firmware and workflow updates

We stay involved so you have less downtime and get more efficiency from your machine.

Why customers rely on us trust

Fast and accessible

We respond quickly and communicate clearly about timing and approach.

Specialist knowledge

We understand large format printing & cutting, UV, eco-solvent, DTF, textile transfer and finishing.

Prevention over repair

Calibration and optimization prevent reprints and downtime.

Service options that fit your needs

Installation service

Proper start-up and tuning according to your applications.

Preventive maintenance

Scheduled maintenance visits to stay ahead of problems.

Service contracts

Priority follow-up and maximum uptime.

Ad-hoc interventions

Quick assistance when needed.

Support at remote

For quick checks, settings and diagnostics.

How we work

Analysis of the problem or need
Quick remote monitoring where possible
On-site intervention if needed
Solution + explanation for your operators
Follow-up to prevent recurrence

Purpose

Minimize downtime and maximize reliability of production.

Training and application support

New printer? New application? We make sure your employees get the most out of it out what it contains

Color management

Profiling and calibration for stable color and fewer test prints.

Media optimization.

Custom settings for your movies, banners or signs.

RIP & workflow

Efficient job preparation and output that's right the first time.

Do you have a technical problem or want to schedule a maintenance service?

Our Service Team is here for you.