Dimix's policy for the protection of the user's personal data is strictly in accordance with the laws applicable in Belgium, the Netherlands and in the European Union.

The present policy shall be construed in accordance with the laws of the Netherlands, and any controversy or claim arising out of or in connection with this privacy policy or the breach thereof shall be finally settled under the NAI Arbitration Rules, by one or more arbitrators in accordance with those rules. The seat of arbitration shall be Rotterdam. The arbitration will be conducted in English.

The Dimix websites Dimix.be with all its subdomains are managed by

• Dimix bvba, Slamstraat 10, 3600 Genk, Belgium.

The Dimix websites Dimix.nl & Dimix.com with all their subdomains are managed by

• Dimix Nederland bv, Minervum 7097, 4817 ZK Breda, Netherlands.

Hereinafter referred to as "the Dimix websites".

Dimix Belux bvba & Dimix bv are together further referred to as "Dimix".

Information that you provide :

As a user of Dimix websites, you may create an account or request information by filling out a form by which you expressly acknowledge that we may use the personal information provided to identify you. In doing so, we may store the following personal information about you:

• Your contact information (name, job title, m/f, title of address, email address, shipping information such as delivery & billing addresses.
• Demographic information, the company name, the type of business you operate for, and the like more.
• Payment related information such as your credit card number, expiration date, card type, and credit card billing address.

Sensitive Information.

Dimix does not collect sensitive information (such as data relating to racial or ethnic origin, religious beliefs, criminal information, physical or mental health, or sexual orientation) from Users. Dimix will, where appropriate, obtain the User's express consent should such information nevertheless be requested.

Information Collected Automatically:

Like many websites, Dimix websites automatically collect certain technical information regarding its users, such as the Internet Protocol address (IP address) of the User's computer, the IP address of the Internet service provider, the date and time the User uses Dimix websites, the Internet address of the websites from which the user links to the Dimix websites, the operating system used by the user, the pages on the Dimix websites visited by the user, the length of time the user visits a page, and the information posted on or downloaded from the Dimix websites. This technical information is used to operate Dimix websites, for system administrative applications and to improve Dimix websites. This technical information may be made available to third parties and permanently archived for future use.

What might your personal information NOT be used for?

Dimix does not sell or rent your personal information to third parties for marketing purposes. We do share this information with third parties to fulfill your orders, e.g. a delivery service will obtain your address information from Dimix so they can deliver your order to your address. These third parties do not store and share your personal information except to perform the requested services. They are also bound by a confidentiality agreement restricting the use of the information made available.

Dimix is committed to protecting your privacy and maximizing your ease of use on our Website. We are committed to keeping you well informed about the cookies we use on this website. Transparency breeds trust! What are cookies? What exactly do they do? And what don't they do? How can you delete them? You can read it all below.

What is a cookie?

A cookie is a simple data file that is sent along with the pages of this Website. It can then be stored by your browser on your PC's hard drive or on your tablet or smartphone.

What are cookies used for?

Cookies allow our Website to recognize you. The Website learns about your preferences and automatically adapts to your requirements. For example, cookies allow you to see the Website in your own language so that you do not have to set your language preference each time you visit. And so cookies make your visit to this Dimix website much smoother and more enjoyable.

Cookies also allow us to track which web pages are popular and the average time you spend there during your visit. A cookie can also be used for commercial purposes. For example, by keeping track of your areas of interest, they allow us to use email marketing to inform you only about products or services that might interest you.

What cookies do we use?

There are two main categories: first party cookies (first party) and third party cookies (third party).

First party cookies are managed by Dimix itself. With a proprietary cookie, the domain attribute normally corresponds to the domain in your browser's address bar.

Third party cookies are managed by a third party, so they may have access to data about your browsing behavior.

This Dimix website uses the following cookies.

• Connection cookies (essential cookies).

These cookies are necessary for the Website to work properly. For example, deleting these cookies will result in problems logging in, browsing or filling out forms on the Website.

• Functional cookies

These serve to customize your browsing experience to your preferences. For example, these cookies allow us to remember which language you prefer and whether you have accepted certain options, and to display information you have previously viewed on another page. Without these cookies, you would lose the ease of use they provide and would have to reconfirm certain choices each time you revisit or browse to another page.

• Statistics/analytics cookies

We use these cookies to measure the use of the Website. They can give us an idea of the performance and load times of Website and web pages. This information is always anonymized.

• Advertising cookies

These are used to show you content based on the user profile we compiled.

• Tracking & Targeting cookies

These are third-party cookies that can be accessed again by that party. They serve to link Dimix's external advertising campaigns to Website usage and thus measure the impact of these campaigns.

You can view and update your personal information through the "my account" page on Dimix websites. To do this, however, you must first log in. However, we would like to point out that we may keep previous profile information in backups of our database for a certain period of time.

As a user, you have the right to have your account deleted.

You cannot close your account through the Dimix websites. If you would like us to close your account completely, please contact us at [email protected] or [email protected] after which we will do the necessary.

After closing, however, we may retain certain data contributed by you if we believe it may be necessary for legitimate business purposes, such as analysis of aggregate, non-personal data, account recovery, etc... or to prevent fraud or abuse or if required by law.

The GDPR legislation provides that any user has the right to object, upon request and without charge, to the use of his/her personal data for direct marketing purposes.

Any request can be made by sending an email to the following email address: [email protected] or to [email protected].

The User may ask Dimix to get access to all personal data in our database as well as request their deletion by sending a letter - with a copy of the identity card - to the data controller, at one of the following addresses :

• Dimix bvba, Slamstraat 10, 3600 Genk, Belgium.
• Dimix Nederland bv, Minervum 7097, 4817 ZK Breda, the Netherlands.

Dimix will take care to treat each request as soon as possible.

Security

Dimix makes all reasonable efforts to ensure and safeguard the servers, applications and databases from unauthorized access and use by using physical, administrative and technological measures to protect the data present.

When you create an account on Dimix websites, you choose a password to secure your account with. A password is only as strong as you make it : you should choose a unique password and keep it secure. You can change the password as often as you like via the "change password" page found under the "my account" menu.

Sensitive data, such as credit card information, is protected by SSL encryption when exchanged between your web browser and Dimix websites.

Dimix only authorizes access to your personal information to those who need personal information to manage, enhance and maintain your account and to those who need to be able to provide you with information about products and services.

Unfortunately, no one can guarantee 100% security. In the event of particular security concerns about certain personal information, it is up to the user to decide not to make that information available over the Internet.

It is your responsibility to protect the security of your login information. Please note that e-mails and instant messaging and similar forms of communication with other users of Dimix are not encrypted and we strongly urge you not to communicate confidential information through these means.

the Dimix websites may contain links to other websites or Internet resources. When clicking on one of these links, the user visits another website or Internet resource that may collect personal information including through the use of cookies or other technologies. Dimix is not responsible and liable for, or in control of, those other websites or Internet resources and their collection, use and disclosure of personal information. Dimix encourages users to review the privacy policies of these other websites and Internet resources to understand how they collect and handle information.