Guarantees at Dimix

An investment in printing technology should deliver worry-free results. That's why Dimix communicates clearly what is covered by the standard manufacturer's warranty and what costs will be charged based on time and materials. That way you know exactly where you stand to.

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What is covered by the warranty?

All equipment purchased from Dimix comes with a standard manufacturer's warranty. The duration and conditions thereof depend on the make and model.

In most cases this warranty is limited to the replacement of defective parts subject to normal use and proper maintenance.

Labor and travel costs associated with replacing these parts are generally generally not included in the standard manufacturer's warranty and are billed based on time and material unless you have entered into an additional service agreement.

Parts

Replacement of defective parts that the manufacturer accepts as warranty claims.

Diagnosis

We perform rapid troubleshooting to determine the cause and minimize downtime. limit.

Handled through Dimix

We manage the process with the manufacturer and ensure proper execution.

What costs are charged separately?

Technician's labor for repair or replacement
Travel and call-out charges within the Benelux
Maintenance visits according to the maintenance schedule
Parts not accepted by the manufacturer as a warranty claim

These costs may be covered in whole or in part through an On-Site or All-In Service Agreement, depending on the type of machine and your production intensity.

How does a warranty claim work?

You report the problem to Service (email/telephone/portal)
We perform a quick remote check where possible
If necessary, we schedule an on-site intervention
The manufacturer will assess whether the parts (to be) replaced meet the warranty conditions comply.
Labor and travel will be charged separately without agreement

Our goal

To return to stable production as quickly as possible - with minimal downtime.

Extend your coverage with a service agreement

Want labor, travel and preventive maintenance covered as well? Then you can choose a customized service agreement. This increases uptime and avoids unexpected intervention costs.

On Site

Covers call-out and labor costs for interventions and maintenance (parts out of warranty not included).

All-In

Includes travel, labor and parts (print heads usually excluded).

Telephone Support

Comprehensive remote support and faster follow-up on failures.

Do you need help or want to schedule a service call?

Our Service Team is here to help.